Your VIP tickets are gone, but general admission still has room. The next person who wants VIP has two choices: buy a different ticket or leave. With the Per Ticket setting in Event Smart’s Waitlist Manager, they can join the waitlist for VIP right from the ticket selector. Everyone else can keep booking general admission.
Choose when the waitlist opens
Whole Event is the default. Use it when you want the waitlist to open only after all ticket options are sold out or fully booked. It’s a good fit for an event with one ticket type or when any opening is equally useful to the people waiting.
Per Ticket is useful when ticket types offer different experiences. If VIP sells out, its row shows Join the wait list while tickets with room keep their quantity selectors. The signup form is tied to the ticket the guest chose.
Per Ticket mode keeps General Admission available while guests can join the VIP waitlist.
What happens when a spot opens?
Say two people are waiting for VIP and a general admission guest cancels. That opening can’t be used for a VIP registration. When a VIP spot opens, an eligible guest waiting for VIP can be promoted. If you’ve enabled automatic promotion, Event Smart emails the guest so they can complete their registration. If you promote guests manually, check that their selected ticket has room first.
There’s one signup limit for the event. If you set Wait List Spaces to 10, those 10 places are shared across eligible ticket types. When the list is full, the signup links disappear until there’s room again.
Set it up on your next event
- Open the event editor in your Event Smart dashboard and find Event Wait List.
- Set Wait List Spaces to the number of signups you want to accept.
- Choose Per Ticket under Wait List Scope. Decide whether to enable automatic promotion or manage invitations yourself.
You can purchase Waitlist Manager à la carte or get it included with the Business plan. Follow the step-by-step setup guide to get started.
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