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Keep your events full with new Waitlist registration features

February 26, 2019 by Lorenzo Leave a Comment

Do your events regularly sell out? That is a positive sign that you are onto something amazing by hosting events that are memorable for your registrants and attendees. Today, we’ll talk about the Waitlist Manager, a tool from Event Smart that can help you keep your events full even when attendee cancellations happen.

The old way to think about attendee cancellations

Take a moment and consider the last cancellation for your events. It likely involved one or more of the following steps:

– An attendee reached out to let you know that their plans changed and they won’t be able to make it to your upcoming event
– You refunded the attendee’s event payment for their online registration
– The attendee thanked you, and you asked them to consider attending one of your future events

What did you do about the spot that opened from that canceled registration?

If you are a busy professional, then you may not have thought much about the open spot for that event. When it is one or two cancellations, it may not be much. Now imagine a few cancellations happening across each of your paid events for the year. The funds lost from those cancellations begin to add up quickly.

Imagine if you had a system that worked for you around the clock to collect basic contact information from interested attendees once an event sold out and became full.

An easier way to fill open spots from attendee cancellations

Event Smart’s Waitlist Manager will make your life easier by helping you keep your events full. It monitors your events and activates a waitlist when the attendee limit is reached. Then it follows up with interested registrants and attendees through email as spots open up on your events.

Here is an overview of how the Waitlist Manager works for you with your events.

1) The Waitlist Manager springs into action as soon as an event becomes sold out

Sold out class and workshop offers a waitlist on Event Smart

2) It then collects a name and an email address from attendees that are interested (up to a limit that you choose)

Event waiting list for a class workshop on Event Smart

3) Behind the scenes, the Waitlist Manager monitors an event for open spots, and when a spot opens up, then it reaches out to the next attendee in line through email and asks them to finish their registration

Think of the Waitlist Manager as an online assistant that helps keep your events at capacity.

What if you appreciate the automated system but would like to hand pick a certain number of attendees from a list?

The flexibility of the Waitlist Manager

The Waitlist Manager can be customized for each event on Event Smart through the event editor. This lets you choose the events that you want to offer waiting lists for. And once it is set up, then it will run behind the scenes for you.

Because of its versatility, the Waitlist Manager can automatically promote attendees for some events and even work with you if you want to hand pick a certain number of attendees.

Offer a waiting list for up to 10 attendees

Event waiting list settings for an event with 10 spaces

There are 24 spaces left for the event above. Once all spots are gone, then the event will collect contact information from up to 10 potential attendees because Wait List Spaces is set to 10.

Offer a waiting list with the hybrid option, so that I can hand pick some attendees

Event waiting list settings for hand picking attendees

Twenty-four spaces are remaining for the upcoming event above. Once that limit is reached, the event will begin collecting basic contact details for up to 5 potential attendees. This is because there are up to 10 total spots available, but the Manually Controlled Spaces is set to 5.

Conclusion

Event Smart is a flexible online event registration and ticketing solution that is trusted by event organizers all over the world. If you need waitlists for your classes, workshops, conferences, courses, retreats, seminars, and more, then try the Waitlist Manager for your online event registrations with Event Smart today.

Have questions about the Waitlist Manager? Share a comment below or send us an email through our contact page.

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